Privacy Policy

Effective Date: September 1, 2026
Last Updated: September 1, 2026

At Afepa Behavioral Health & Wellness Services, your privacy matters to us. We are committed to protecting the information you share with us and maintaining a safe, respectful, and trustworthy experience for every patient and website visitor.

This Privacy Policy explains how Afepa Behavioral Health & Wellness Services (“Afepa,” “we,” “us,” or “our”) may collect, use, disclose, and protect information when you visit our website, contact us, submit information through our website, or interact with our services.

This Privacy Policy applies primarily to information collected through our website and related online interactions. Our handling of protected health information is also governed by applicable healthcare privacy laws and, where applicable, our Notice of Privacy Practices.

Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

Information You Provide

You may voluntarily provide information when you:

• Request or schedule an appointment
• Complete a patient or contact form
• Contact our office by phone, email, or another communication method
• Request information about our services
• Submit insurance or billing-related information
• Complete new-patient paperwork
• Communicate with our team about your care

This information may include your name, contact information, appointment preferences, insurance information, and other information necessary to respond to your request or provide services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, pages visited, general website usage information, and the date and time of visits.

This information may help us maintain website security, understand how visitors use our website, troubleshoot technical issues, and improve the website experience.

How We Use Information

We may use information we collect to:

• Respond to questions and requests
• Schedule and manage appointments
• Provide requested healthcare and administrative services
• Communicate with patients and prospective patients
• Process administrative or billing-related requests
• Improve our website, services, and patient experience
• Maintain website security and functionality
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Carry out other purposes permitted by applicable law

If information constitutes protected health information under HIPAA, its use and disclosure are governed by applicable HIPAA requirements and Afepa’s Notice of Privacy Practices.

Protected Health Information

Information created or received in connection with healthcare services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

HIPAA provides specific protections for PHI and establishes rules governing how covered healthcare providers may use and disclose that information.

For information about how your health information may be used or disclosed and your rights concerning your health information, please review our HIPAA Notice of Privacy Practices.

How We May Share Information

We do not sell your personal information as part of our ordinary business practices.

We may share information when reasonably necessary to:

• Provide requested healthcare or administrative services
• Coordinate care
• Process payments or insurance-related matters
• Work with service providers who support our website or business operations
• Maintain and secure our systems
• Comply with legal obligations
• Respond to lawful requests from governmental authorities
• Protect the rights, safety, and security of our patients, staff, website, or organization

When protected health information is involved, disclosures will be made only as permitted or required by applicable law and our Notice of Privacy Practices.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, improve performance, and provide a better user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Third-Party Services

Our website or patient-access processes may interact with third-party platforms or service providers, including technology, scheduling, payment, insurance, or healthcare-related platforms.

Third-party services may have their own privacy policies and terms. We encourage you to review those policies before submitting information through a third-party platform.

Telehealth and Online Communications

Afepa Behavioral Health & Wellness Services provides psychiatric and behavioral health services through secure virtual appointments.

Patients should participate in telehealth appointments from a private location whenever possible and should take reasonable steps to protect the privacy of their own devices, accounts, and internet connection.

Please avoid sending sensitive medical information through unsecured communication methods unless specifically instructed by our practice.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we work to protect information entrusted to us, we cannot guarantee absolute security of information transmitted over the internet.

Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us through our website without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

Links to Other Websites

Our website may contain links to third-party websites or platforms.

Afepa Behavioral Health & Wellness Services is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any external website you visit.

Your Privacy Rights

Depending on applicable law and the nature of the information involved, you may have certain rights regarding your personal information.

If you are a patient, additional rights may apply to your protected health information under HIPAA. These rights are explained in our Notice of Privacy Practices.

To ask a privacy-related question or submit a request, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date on this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Afepa Behavioral Health & Wellness Services
Location: North Wales, PA 19454
Phone: +1 (267) 551-6424
Email: support@afepabehavioralhealth.com
Office Hours: 9:00 AM–6:00 PM

We are committed to treating your personal information with care, respect, and appropriate confidentiality.